Frequently Asked Questions
Everything you need to know about shopping with Alkaram
What are the standard delivery timelines for Alkaram orders?
For domestic orders within Pakistan, delivery typically takes 3 to 5 business days. International shipping timelines vary by destination, generally ranging from 7 to 14 business days depending on customs processing.
How can I track the status of my fashion order?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number. You can use this number on our courier partner's website to monitor your shipment in real-time.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for unused items with original tags and packaging intact. Please note that sale items and customized stitching orders are generally not eligible for return unless a manufacturing defect is present.
Do you offer international shipping?
Yes, Alkaram ships worldwide. Shipping costs are calculated at checkout based on the weight of the package and the destination country. Please be aware that local customs duties and taxes are the responsibility of the customer.
What payment methods do you accept?
We accept a variety of payment options including Cash on Delivery (COD) within Pakistan, as well as Credit/Debit cards (Visa and Mastercard), and bank transfers for both local and international customers.
Are the colors of the products accurate on the website?
We strive to display our product colors as accurately as possible. However, due to differences in monitor settings and professional studio lighting, slight variations in color and texture may occur compared to the physical product.